1Who we are

This website (printedpowerbanks.com) is operated by Corporate Media Supplies Limited, a company registered in England and Wales under company number 02739656, with its registered office at Unit 4 Rossway Business Park, Wharf Approach, Walsall, England, WS9 8BX. Printed Power Banks is a trading style of Corporate Media Supplies Limited.

For the purposes of the UK GDPR and the Data Protection Act 2018, Corporate Media Supplies Limited is the "data controller" of any personal information you submit through this website.

2What information we collect

• Order information: when you place an order, we collect your name, billing and shipping addresses, email address, phone number, and the products you order. We also collect the artwork files you upload for printing.
• Payment information: we do not store your card details on our servers. Card payments are processed by our PCI-DSS-compliant payment provider, who handles all card data directly.
• Contact form information: when you message us through the contact form, we collect your name, email address and the contents of your message.
• Account information: if you create an account, we store your name, email and order history so you can re-order easily.
• Technical information: standard server log information including IP address, browser type, pages visited and time of visit, plus cookies (see our Cookie Policy).

3Why we collect it (lawful basis)

• Performance of a contract: to process and fulfil your order, including production, shipping and after-sales support.
• Legitimate interests: to respond to enquiries, prevent fraud, improve the site, and where you are an existing customer, to send you occasional updates about similar products (you can opt out at any time).
• Legal obligation: to retain order and accounting records as required by HMRC and other UK law.
• Consent: for non-essential cookies and any optional marketing communications. You can withdraw consent at any time.

4How we share your information

We will never sell your personal information. We share information only with trusted service providers strictly to deliver your order and operate the site:

• Payment processors: to process your card payment securely.
• Couriers and shipping providers: to deliver your order. We share name, delivery address and phone number for this purpose.
• Print and production partners: we share your artwork file and order specifications (not your contact details unless required for delivery) so your products can be printed.
• Email provider: for order confirmations, dispatch notifications and replies to enquiries.
• Website hosting and analytics providers: to operate and improve the site.
• Professional advisers (accountants, lawyers) where we are legally required to do so.

All providers are contractually bound to keep your information secure and to use it only for the purposes we have instructed.

5How long we keep your information

• Order records: 7 years, in line with HMRC accounting requirements.
• Account data: for as long as your account is active, plus 12 months. You can ask us to close your account at any time.
• Contact-form enquiries that did not lead to an order: up to 24 months.
• Artwork files: held for 24 months after the most recent order using that artwork, in case you re-order.

6Where your data is stored

Your information is stored on servers and services located within the UK and the European Economic Area (EEA). Where any provider transfers data outside the UK / EEA, we ensure appropriate safeguards are in place (for example, the UK International Data Transfer Agreement or equivalent contractual safeguards).

7Your rights

Under UK GDPR you have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct any information that is inaccurate or incomplete.
• Ask us to delete your information ("right to be forgotten"), subject to any legal obligation we have to retain it.
• Restrict or object to our processing of your information.
• Withdraw consent at any time where we are relying on consent.
• Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email us at sales@printedpowerbanks.com and we will respond within one calendar month.

8Cookies

This website uses cookies. Some are strictly necessary to make the site work (for example, to remember what's in your basket); others are optional and are only set if you give consent through our cookie banner. Full details are set out in our Cookie Policy.

9Security

We take reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. The site is served over HTTPS, payment data is handled directly by our PCI-compliant payment processor, and access to personal data is restricted to staff who need it to do their job.

10Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of the page will reflect the most recent change.

11How to contact us

Corporate Media Supplies Limited (trading as Printed Power Banks)
Unit 4 Rossway Business Park
Wharf Approach
Walsall
WS9 8BX
Email: sales@printedpowerbanks.com